Welcome to Atomos Hyla’s Customer Software Support! This page is dedicated to serving customers with a valid and active maintenance contract in place with Atomos Hyla.
Atomos Hyla’s Maintenance Program adds strategic value to all software solutions with a high-value mix of Standard and Optional Services, including:
To understand what services are in scope of your current maintenance program, please refer to your Service Level Agreement with Atomos Hyla.
Atomos Hyla’s Customer Support Help Desk is open and available for customers, and is run by dedicated, trained, highly-skilled technical personnel. You can reach our support team via our:
AskMe Desk is Atomos Hyla’s web-based ticketing tool. Via the AskMe Desk Online Portal, customers can submit and share all the information needed to specify the bug/problem/issue they are experiencing, open tickets, monitor the status of their tickets, track their support history, print reports, etc. Only customers with an active account will be able to log-in and use the portal.
Call our direct software support phone line to report critical blocking issues affecting production that need to be addressed immediately. If you are calling after normal business hours and/or if our agents are unable to answer your call, please leave a voicemail message with your name, company and contact information as well as a brief description of the issue you are calling about. An agent from our team will respond as soon as possible and within the hours specified by your maintenance support level.
If you have questions about Atomos Hyla's Customer Software Support or would like more information about how we can help your organization, please contact us:
With reference to the new European Union Regulation RE 679/16 concerning data protection, we inform you that your data are collected by the company Hyla Soft S.p.A. and will be used for the sole purpose of processing your information request or for future communications through our newsletter. The communication of the requested data is to be understood as a manifestation of the consent to their treatment; failure to consent will make it impossible for you to process your request for information or to register for the course. The data controller is the Hyla Soft S.p.A.Via Ravasco 10, 16128 Genoa, Italy (accessible at the email address firstname.lastname@example.org.) Data will only be processed by Hyla Soft S.p.A. representatives and will not be disclosed outside the Hyla Soft S.p.A. company or transferred to third countries outside the European Community. You may at any time request Hyla Soft S.p.A. access to your personal data, with reference to Articles 15, 16, 17, 18, 20 or request access, correction, deletion and also limit or oppose the indicated treatments, by writing to the e-mail address communicated.If the treatment of the data by Hyla Soft S.p.A. does not conform to the indicated purposes or to the law in force (RE 679/16), it can always contact the supervisory authority, indicating the specific case. We also inform you that by consulting the pages of our website, the company does not implement any type of user profiling or other authorized decision-making processes.